Order Cancellation Policy
This Order Cancellation Policy applies to all purchases made through Homelucira (hereinafter referred to as “I” or “we”).
1. Conditions for Order Cancellation
An order may be cancelled if it has not yet entered the dispatch process.
If the order has already been packed or shipped, cancellation may no longer be possible.
In that case, users may refer to the Return & Exchange Policy for further options.
2. Order Cancellation Procedure
To request cancellation, please follow the steps below:
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Contact our support team by email or phone and provide the order number, proof of payment, and other necessary details for verification.
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Our team will review the request during business hours. If approved, we will notify you promptly and proceed with arranging the refund.
3. Refund Instructions
Once cancellation is confirmed, refunds will be processed within 1–3 business days.
Refunds will be issued back to the original payment method used during checkout (such as bank card, Visa, MasterCard, etc.).
If the refund is overdue, please contact us for assistance.
4. Contact Us
For order cancellation assistance or related inquiries, please use the following contact details:
Address: 645 W Orange Grove Rd Apt 1011, Tucson, AZ 85704-5649, US
Phone: +1 (315) 992-2951
Email: care@homelucira.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)