Terms of Service

 

This Service Policy applies to all services provided by Homelucira (hereinafter referred to as “I” or “we”) through our online store.

1. Introduction and Scope

This policy outlines the terms governing the browsing, purchase, and use of our website.
By continuing to use the site, you accept the terms stated in this policy.

2. User Accounts and Website Responsibilities

Users must provide accurate information and update it when needed.
Users are responsible for the safekeeping of their account details and any activity under their login.
We aim to maintain secure and reliable site access but cannot guarantee uninterrupted service.

3. Products, Stock, and Price Notice

We may update product information, stock levels, and pricing at any time.
Product pages, images, and availability shown before checkout represent the most up-to-date listing.

4. Orders and Payments

Orders are considered accepted only after complete and successful payment.
We reserve the right to cancel orders due to insufficient stock, inaccurate information, or inability to fulfil the purchase, and will notify the user if this occurs.

5. Shipping Policy

Shipping is available within Australia nationwide, and we do not ship outside Australia.
Orders 80.99 AUD and above (including 80.99 AUD) ship free of charge.
Orders below 80.99 AUD incur a 6.99 AUD shipping fee.
Processing time is typically 1–3 business days, and shipping time is 5–10 business days once dispatched.
Full details can be found here: Shipping Policy

6. Order Cancellation Policy

Orders may be cancelled before they enter the dispatch stage.
To cancel, contact us with your order number and proof of purchase.
If approved, we will arrange a refund within 1–3 business days, returned to the original payment method.
See the full policy here: Order Cancellation Policy

7. Return & Exchange Policy

Returns and exchanges may be requested when there is a product issue, order error, or for change of mind within the allowed period.
Contact us with your order number, payment proof, and supporting description or photos.
Refunds are processed within 1–3 business days following confirmation and returned to the original payment method.
Exchanges are shipped within 1–3 business days after inspection approval.
Full details may be found here: Return & Exchange Policy

8. Dispute Resolution

We encourage users to contact us to resolve concerns directly.
If required, matters will be handled in accordance with local rules and procedures applicable within Australia.

9. Privacy and Data Protection

We are committed to safeguarding user information across browsing, purchase and communication activities.
Information use, storage, Cookies and access rights are outlined in our Privacy Policy.

10. Intellectual Property

Content displayed on our site—including text, graphics, layout, and visual elements—belongs to us or is used with permission.
It may not be copied, distributed or used without prior written consent.

11. Limitation of Liability

Products and services are provided on an “as-is” basis.
We are not liable for indirect or incidental losses arising from site use or product purchase within the minimum extent allowed.

12. Changes to Service Terms

We reserve the right to modify this policy at any time.
Updated terms take effect upon publication on the website and continued use constitutes acceptance.

13. Contact Us

For support or questions, contact us here:

Address: 645 W Orange Grove Rd Apt 1011, Tucson, AZ 85704-5649, US
Phone: +1 (315) 992-2951
Email: care@homelucira.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)